We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
All items will be processed in 3-8 business days, not including weekends. After that, standard delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays these times may vary.
Orders can be tracked from a tracking number that will be provided in an email to you when the product ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.
The YK Osiris Shop ships within the U.S., and to most countries worldwide, via USPS, FedEx SmartPost, and via direct relationships with some international mail carriers within certain countries.
We have put a special reminder at checkout to help customers stop and make sure they are entering their information correctly, given the issues it causes. Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.
In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered.
Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The YK Osiris Shop.
The customer is responsible for any and all customs charges due on delivery of product.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.
No. All sales are final.
No, once you place an order it is final.
You can contact us through our contact page! We will be happy to assist you.